Privacy Policy
Last updated: November 2025
ShadowPilot is owned and operated by Tyler Wickett. We respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.
Information We Collect
We collect the information you provide directly, including:
- Name
- Phone number
- Message content
- Booking details
- Business information
- Form submissions and call/chat interactions
We also collect technical data automatically, such as:
- IP address
- Device type
- Browser type
- Usage patterns (analytics)
How We Use Your Information
We use your information to:
- Provide services (lead capture, appointment scheduling, follow-up, inbound/outbound communications)
- Send service updates, reminders, and confirmations
- Send marketing communications when consent is provided
- Improve internal processes, automations, and service performance
- Ensure platform security and detect misuse
SMS, Email & Phone Communications
By opting in on any ShadowPilot form, you consent to receive:
- Text messages
- Phone calls
- Emails
These communications may include automated, pre-recorded, or AI-generated messages.
Message frequency varies. Message & data rates may apply.
You may receive:
- Booking confirmations
- Missed-call text backs
- Service updates
- Marketing messages (if consented)
Opt-out:
- SMS: reply STOP
- Email: click "unsubscribe"
- Phone: request removal verbally or by email
- You may also contact info@shadowpilot.ca to withdraw consent.
Data Sharing
We do not sell personal data. We share limited information only with:
- Service providers (hosting, analytics, communications, SMS/voice providers)
- Subcontractors who support service delivery
All partners operate under confidentiality agreements.
No mobile information will be shared with third parties for marketing purposes.
Data Security
We take reasonable security measures to protect personal data. However, no method of electronic transmission is 100% secure.
Your Rights
Under Canadian privacy laws (PIPEDA), you have the right to:
- Access your personal information
- Request correction or deletion
- Withdraw consent
- Ask how your data is used
Contact
ShadowPilot (Sole Proprietorship of Tyler Wickett)